Gewida Academy (Gewida Quran LLC) Fulfillment Policy

This policy outlines the terms and conditions for our online Quran tutoring subscription service, including our refund and cancellation policies.

1. Subscription Service

Gewida Academy provides online Quran tutoring services on a subscription basis. By subscribing, you gain access to our online tutoring platform for the duration of your subscription period.

2. Service Delivery

  • Login credentials provided within 24 hours of successful subscription and payment.
  • Tutoring sessions scheduled based on tutor availability and your preferences.
  • We strive for consistent, high-quality service, addressing any issues promptly.

3. Subscription Management

  • Subscriptions auto-renew unless cancelled.
  • Cancel anytime through account settings or customer support.
  • For refund requests, contact our support team as per the policy stated below.

4. Technical Requirements

  • Ensure necessary technical requirements (stable internet, compatible device).
  • Basic technical support provided for platform-related issues only.

5. Content and Materials

  • Materials and recorded sessions are for personal use only.
  • We reserve the right to update content to ensure quality and relevance.

6. Communication and Consent

By subscribing to our service, you agree to receive important communications from Gewida Academy. This includes:

  • Email notifications about your account, service updates, and educational content.
  • Text message reminders for scheduled tutoring sessions.

You can manage your communication preferences in your account settings.

7. Privacy and Data Protection

  • Committed to protecting personal information as per our Privacy Policy.
  • Usage data may be analyzed in aggregate to improve services.
  • Your contact information will be used in accordance with your communication preferences and our Privacy Policy.

8. Changes to Policy

We reserve the right to modify this policy at any time. Changes will be communicated via email and/or posted on our website.

Refund and Cancellation Policy

At Gewida Academy, we strive to provide the best online Quran tutoring experience. Our refund and cancellation policy is as follows:

  • You may cancel your subscription at any time through your account settings or by contacting our customer support team.
  • For refund requests, please reach out to our support team. Refunds are handled on a case-by-case basis.
  • If approved, refunds may be prorated based on the unused portion of your current billing cycle.
  • Our support team will guide you through the refund process and address any concerns you may have.

To request a refund or for any questions regarding cancellations, please contact our customer support team at support@gewidaacademy.com or call us at (914) 482-7163.

Agreement

By subscribing to Gewida Academy's online Quran tutoring service, you agree to abide by this fulfillment policy, including our refund and cancellation terms, and consent to receive communications as outlined above. If you have any questions or concerns, please contact our customer support team.